PASSIONATE!

The other day when I posted those thoughts on Customer Service Representatives, I felt truly passionate. I mean, I spent my days on a job, doing my best to help the customer, an advocate for the customer, and then I see an article where they just give you a bad name? No it was not like that. When I work for said company, it was the customer who mistreat Customer Service Reps! And I stand by what I say!

Anyway, Last week, was the baby shower for Tessa. Unfortunately, I haven't had the chance to post the pictures, but I'll just say, pictures to come soon.

On Mother's day, we had a beautiful day. And then Amani, my newest grand daughter sat for her first picture sitting.

I am going to have to include more of the pictures of Amani and Tessa, as she's getting so big, like about to POP!!!

Of course, I have the best of Grandmother days, since my daughter is taking care of her older daughter, I finally have the opportunity to just be grandmother!!! What a blessing. I never knew that quiet was so precious. I never thought that I would have the opportunity to think... just sit and have thoughts.

I can now take a shower, and no little person is busting through the door! I can close the doors to keep one room cool, and they stay closed!!! And most important, I can watch programs that have adult material! WOW:)

Customer Service Nightmares

Good Morning,

This morning, I am shining and beaming. What in the world has happened in Customer Service? Why can't people be nice to people over the phone? Weren't they taught phone etiquette?

I am a former employee of the company that ranks ______, I won't say on the list of ten. And I admit, that I am not shocked. The list, according to MSN Money Magazine...

AOL.
Comcast.
Sprint Nextel.
Abercrombie & Fitch's.
Qwest.
Capital One.
Bank of America.
Time Warner.
HSBC Finance.
Cox Communications.

This list of Customer Service Nightmares doesn't surprise me; but let me tell you what I know from having been employed with said... People call up screaming and yelling like you killed their dog. I mean, don't they know the golden rule of honey versus venum? Then when you explain to them what they already knew, because I assure you, when you don't pay your bill, you will hear about it... whether it's phone service or money issues, you will have to pay the toll to continue to receive service. And they are yelling at you like they haven't done anything wrong. So when the customer service representative receives this type of customer, 1st, just let me say that the company I worked for would not allow me to hang up on the customer that just cussed me six way from sunday. I had to stay on the line and allow that customer to rant as long as they want. Then in a calm and knowledgeable voice, I'd pull up their account information and of course, there'd be a discrimination, but usually, I'd say; 8 times out of 10, the customer would be wrong. They exceeded something, or they didn't pay.

Now, I am only standing in defense of these companies because I know that it isn't the customer service representatives that have been ill meaning or out of line. It's the customers. Mind you, there are those customer service representatives that don't follow the rules, and believe me when I say, they are weeded out immediately. They do screen those calls, and when the customer service representative behaves badly, they are terminated without question. But for the most part, the customer service representatives are receiving the worst rap. DON'T BELIEVE EVERYTHING YOU READ OR HEAR. I am sure that you've heard that before, but I'd say, after reading MSN Money's article, that they are WRONG. And they need to send out their reporter to do a little more investigating because they are pushing some big money customer's opinion, and it's not always right.

BEFORE YOU BELIEVE THIS, CHECK FOR YOURSELF! That's all I am saying.

I cannot believe how passionate I feel about this. But being a Professional Customer Service Representative, I know. But do the research yourself!
Then leave me some comments what you think!

Mother's Day is Passed on and Father's Day is

Now right around the corner! I love my Father. Who doesn't? My dad isn't just my Dad, he helps others in the community as well as my brothers' and myself. He never fails to give me good advice when I need it. And more than anything else, I know that my Dad loves me.

I would like to honor him at this place, and during this time. If I had my life to do all over again, I wouldn't do anything different when it comes to my dealings with my Dad. He's strong. He's courageous. He's understanding. And most importantly, when I am weak and hurting, I don't even have to tell him, it's like he senses it and consoles me when I need it without criticism. I appreciate that so much.

So this year, Honor your Father. Let him know that he's special, and needed in your life. Love your father.

Mother's Day

Mother's Day is right around the corner. And you know how important it is. I mean, who doesn't want to remember their mothers' on Mother's day?

Certainly not me. And my mother loves jewelry, as do I. My daughter is a different subject. I am remembering that last year I gave her a diamond ring, and today she doesn't know where it is. At least that's what she tells me. You don't just lost a diamond ring. She knows where it is. But something won't allow her to tell me. And that hurts. I raised her to be independent, and then when she shows independence, I want her to talk with me about her life. But she doesn't. Unfortunately, I don't think that she trusts me. And for the life of me, I cannot figure out why! I have always been there for her when she needed me.

But, Mother's day is coming in about a week and a half, and I want her to know that she's special. Faith, and Amani both look to her for all their hopes and encouragement. And isn't that part of what mother's do. Encourage, and raise hopes for their children to grow into. To teach their children love, and patience. I want my daughter to know without a shadow of doubt that I love her.

And while it seems that we continually argue, that's what families do. I still want her to know that she's a special mom. She's the Mom that my grand daughters will look up to. She's their hope, their God.

For all the mothers and daughters that don't quite get along, never fret. Love is eternal, and Mother's Love is Agape'.